ReActive Telephone Support

Our Telephone support is offered on three levels with over 95% of all our support completed over the telephone.

With our extensive expertise we can provide your team with help whenever and wherever they need it. Let Solved.IT worry about your IT so that you and your staff can concentrate on the day to day running of your business.

At Solved.IT we are always ready to take your calls and emails. Our support team will advise you in an efficient but comprehensible manner. We are a friendly team who understand how frustrating it can be if there is an interruption to your business and we are always patient and sympathetic to our clients. All problems are dealt with efficiently with minimum disruption.

• Reactive Assist - 8 Hour Response – 8 x 5 Monday to Friday - 20 Calls Per Annum
• Reactive Premium – 4 Hour Response – 7 x7 Monday to Friday – 30 Calls Per Annum
• Reactive Business Critical – 2 Hour Response 24 x 7 – 40 Calls Per Annum

Each call represents one case, the calls do not have a time limit and cases are not closed until both parties are satisfied with the resolution. Cases can be logged via our support number or email. If you use all your calls before the 12 months are up, you can top up your calls at anytime in bundles of 5 or above.