Managed Services

IT is critical to your business - we at Solved.IT can provide you with a comprehensive range of remote monitoring and full managed serviced packages.

The internet never sleeps, we work 24 x 7 so you don’t have to.

Until recently remote managed services were a luxury only the large Enterprise organisations could afford. Now Solved.IT are able to bring managed services to all businesses, no matter what their size or market sector. We support companies with less than 10 employees right across the board to enterprise organisations with a1000+ employees. At Solved.IT we have managed outsourced solutions to suit all budgets, giving you more time to concentrate on your core business.

Features and Benefits

A Qualified team of experts are looking after your infrastructure 24 x 7. We are an extension of your IT department. From our Network Operations Centre we constantly monitor your devices to ensure that you have a productive working day and your systems are up and running whilst you sleep.

Innovative Solved IT Managed Services Secured Portal (MSSP) Perhaps the most important tools in our managed service is our Managed Services Secured Portal which allows us to monitor and manage thousands of appliances from one central location. This highly scalable management tool provides us with an integrated tool set for managing your security policies and services, for configuring your settings, and managing your upgrades centrally. We can push security policies out to your appliances individually, by group, or globally, so that we can easily create and enforce security policies to match your needs.

Fast and flexible deployment – Solved IT guarantee to ensure you have minimum disruption when joining our managed services. Our team meticulously plan the installation with you until you are 100% happy to proceed. The Solved.IT Service Level Agreement is signed by both parties to guarantee up time and smooth running of the service.

Scalability As your company grows over time you may require increasing levels of service. At Solved.IT we can accommodate networks of all sizes and complexities. Along with scalability, you also get the best price-to-performance ratio, centralised management, and custom reporting.

Intelligent reporting and activity visualisation We understand that you might want access to information and to observe activity on your managed devices. That’s why we give you personalised access to comprehensive management and graphical reports for your security devices this allows you insight into usage trends and security events.

Remote Monitoring and Fixes - Solved.IT use remote management which allows us access your systems and resolve potential issues remotely and action required updates. There is no need to have your IT staff on call. This will reduce your staff overheads as you do not need to ensure somebody technical is available 24x7 to look after your infrastructure, we do it for you.

Secure and Reliable Change Controls. Solved.IT understands that changes for our clients can be critical and affect the operation of the business or the security of the business perimeter from external threat. We apply strict change control procedures that allow us to assess the risk and confirm the changes with you before they happen. We also allow you access to all changes undertaken throughout the Managed Service contract. This provides you with a high level of confidence and you can trust there will be no unexpected downtime.

Value for Money – Consistent, reliable, managed Security preserves your network uptime. We proved Enterprise Level managed services for a fraction of the cost of running them internally, it reduces the need for extra staff, managing expensive annual renewals, Solved.IT are your eyes and ears so you can concentrate on your core business.